Complaints Process

Complaint about Scientific Content

Authors may reach out to the respective journal to lodge a complaint.

The Editor-in-Chief or the handling editor will evaluate the authors’ argument and the reviewers’ reports, and will determine whether:

• The decision to reject should be upheld.
• An additional independent opinion is needed.
• The appeal merits consideration.

The complainant will be notified of the decision along with an explanation when deemed appropriate. Decisions on appeals are final, and priority is given to new submissions over appeals.

Complaint about Processes

Authors who wish to lodge a complaint about the process can contact the Journal directly. The Editor-in-Chief and Handling Editor will then conduct an investigation into the matter and provide the complainant with suitable feedback. This feedback is also shared with relevant stakeholders to enhance processes and procedures.

Complaint about Publication Ethics

Authors are encouraged to email ansispublications@ansispublications.com regarding any ethical issues or complaints they may have.